Do you provide Certificates of Insurance (COI) to your clients??

Yes, we offer Certificates of Insurance (COI) to our clients. To receive one, please email us a COI sample, and we will be happy to provide it for you. To prevent delays please send us your COI sample at the time of payment. We do not take any responsibility for any delays caused from us not being notified of your buildings COI requirements or for any barriers put in place by your buildings managment.

Do you offer repair services?

No, we only offer repair services for window treatments that we have made. If you’d like a quote for a new set of treatments, please contact us here and we’ll be happy to assist you!

Do you have a physical location?

No, we do not have a physical store. Instead, we come directly to your home or business to measure your windows and show you our samples.

Are consultations free??

Yes, consultations are free. If you’re unsure about your project however, you can also email us measurements of your windows, and we’ll provide you with a quote. Please note that we do not offer in-person consultations for single-window orders. Instead, we will send you images of the samples and have our installer schedule a time to take final measurements.

How quickly can I expect installation?

Our professionals ensure a swift installation process, allowing you to enjoy your new window treatments promptly. Generally we offer roller shade, blinds, and cellular shade installations within two- three weeks of receipt of payment. For curtains please contact us directly for the time frame. We will always let you know the time frame during the consultation

Can I use my own fabric for a custom drapery or shade project?

Unfortunately, we’re unable to use customer-provided fabric for custom drapery or shade projects. However, we offer a wide selection of beautiful fabrics to choose from, and we’d be happy to help you find the perfect one for your needs. Take a look at some of our fabrics.

I ordered blinds or a curtain rod from a different website. Can you install them for me?

We do not offer installation services for blinds, shades, or curtain rods from other websites or companies. We only provide drapery installation services with curtain rods or tracks that you purchase from us. If you’re interested in new window treatments, please contact us here for a quote and we’d be happy to assist you.

Do you take care of removing and disposing of old window treatments?

Yes, our installers can remove your old window treatments and take them to your building’s basement or dumpster upon request. Please make this request during your installation appointment, as we cannot return just for disposal. If your building does not allow disposal, it will be your responsibility to arrange for it.

Do you patch or paint any holes left behind after window treatment installation?

We do not patch or paint any holes that may be left from the removal, installation, or adjustment of window treatments. For these additional services, we recommend reaching out to a professional handyman or painter.

I changed my mind about my purchase, what is your return policy?

All sales are final. We do not offer refunds, returns, or exchanges for any orders due to the custom-made nature of our items. We recommend thoroughly reviewing your order with your sales person before completing your purchase.